Following my call for service, I received a prompt call-back the same day. Scott scheduled an appointment to inspect the roof and to bid the job. He was friendly, professional and knowledgeable. The repair work was performed as scheduled by a group of 4 workers who completed the job in approximately 2 1/2 hours. And Scot sent me a series of 7 photos of the work performed which gave me a better perspective of the cause and resolution.