Remove existing roof/install new roof (this is the short version).
This company really understands and provides good customer service. Every step of the way, Jay either picked up the call, or called me right back — even after the work was well completed and I was calling about something that turned out to be unrelated. On the first contact, he performed a thorough inspection and gave me a quote on the spot. It was complete, understandable, and thorough yet concise. He did a great job of outlining and explaining what they were going to do. I was also impressed that he called just to let me know he received the faxed contract — so many people don’t take the time to do that and just leave you wondering. In addition, I don’t know of any other company that does not ask for payment until the work is complete. During the course of the work, there was an additional unanticipated permit required for the mobile home park. Jay was responsive and proactive, taking all necessary steps to ensure the work was done on schedule. There were additional fees, which they did not pass on to me. Did I want to spend that kind of money for a new roof? No!! However, their price was certainly competitive and I have every confidence that they did a good job. Oh, and they also offed a ten year labor guarantee,whereas I think the other companies offered only five (they all offer materials warranties which seemed similar). The owner even came by afterwards to be sure I was satisfied. It was a pleasure doing business with them.